Terms & Conditions

These Terms & Conditions govern your use of the A1 Henna website and your purchase of products from us. "A1 Henna" ("we", "us", "our") is a small business operated by Aliya from Bengaluru, Karnataka, India. By browsing this site, creating an account, or placing an order you confirm that you are at least 18 years old (or are using the site under the supervision of a parent or guardian) and that you accept these Terms together with our Privacy Policy, Shipping & Delivery Policy, Refund & Cancellation Policy and Disclaimer, each of which is part of this agreement.

1. Products and Descriptions — We sell natural henna cones, mehndi supplies, aftercare products and related body-art and hair-care items. We try to describe and photograph every product accurately, but henna is a natural agricultural product: shade, aroma, paste consistency, drying time and the final stain colour vary from batch to batch and from person to person. Images are for illustration only. Minor variation is normal and is not a defect.

2. Prices and Payment — All prices are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We currently accept payment by UPI. After you place an order an order summary opens on WhatsApp; you pay the total from any UPI app and send us the payment screenshot on the same chat. Your order stays "on hold" and is not confirmed until we independently verify that the amount has been credited to our account. Nothing is charged automatically, and we do not collect or store card numbers, UPI PINs, CVV or bank login details. A GST tax invoice is issued where we are required by law to do so.

3. Order Acceptance — Placing an order is an offer to buy. A binding contract is formed only when we send you an order confirmation after verifying payment. Until then we may decline or cancel any order — for example if an item is out of stock, if there was a genuine pricing or description error, if we cannot verify your payment within a reasonable time, or if we suspect fraud or misuse — and we will refund any amount already paid in full.

4. Shipping and Delivery — Orders are handled as set out in our Shipping & Delivery Policy. Delivery timelines are good-faith estimates, not guarantees.

5. Returns, Cancellations and Refunds — These are handled as set out in our Refund & Cancellation Policy. Because most of our products are consumable or hygiene-sensitive, return rights are limited; please read that policy before ordering.

6. Health, Patch Test and Safe Use — Natural henna and essential oils can cause an allergic reaction in some people. You must carry out a patch test at least 48 hours before full application, keep henna away from the eyes and from broken skin, and stop use if any irritation occurs. We do not sell "black henna" or any product containing a synthetic hair dye. Please also read our Disclaimer, which forms part of these Terms.

7. Your Account — You are responsible for keeping your login details secure and for all activity under your account. You must provide accurate, current information, including a correct delivery address and a reachable phone number; we are not responsible for delivery failures caused by wrong or incomplete details.

8. Acceptable Use — You may not use this site for any unlawful purpose, resell our products under another brand without our written permission, copy our text, photographs or designs, attempt to disrupt or gain unauthorised access to the site, or submit false reviews or abusive content.

9. Intellectual Property — All content on this site — text, product photography, graphics, logos and the "A1 Henna" name — belongs to us or our licensors and may not be reproduced without written permission.

10. Limitation of Liability — To the maximum extent permitted by law, our total liability for any claim connected with a product or an order is limited to the amount you paid for that product. We are not liable for indirect or consequential loss, or for allergic reactions or staining outcomes where a patch test was not carried out or the aftercare instructions were not followed.

11. Indemnity — You agree to indemnify us against claims, losses and costs arising from your misuse of a product, your breach of these Terms, or your violation of any law or third-party right.

12. Force Majeure — We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including courier disruption, strikes, weather, disease outbreaks, or acts of government.

13. Governing Law and Jurisdiction — These Terms are governed by the laws of India. Subject to the grievance process below, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.

14. Grievance Redressal — In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to our Grievance Officer, Aliya, at the email address shown on our Contact page (currently hello@a1henna.in) or by WhatsApp at +91 96204 86237. We aim to acknowledge every complaint within 48 hours and to resolve it within 30 days.

15. Changes to These Terms — We may update these Terms from time to time. The version shown on this page, with its effective date, is the one that applies to your order. Continuing to use the site after a change means you accept the updated Terms.

16. Contact — A1 Henna, 58/278, 4th A Cross Rd, New Gurappana Palya, 1st Stage, BTM 1st Stage, Bengaluru, Karnataka 560029, India. Email and WhatsApp details are on our Contact page.