Refund & Cancellation Policy

We want you to be happy with your order. This policy explains when you can cancel, when an item can be returned, and how refunds work. Please read it together with our Terms & Conditions and Disclaimer. Because most of our products are consumable, natural or hygiene-sensitive, returns are more limited than for non-perishable goods.

1. Cancelling Before Dispatch — You can cancel any order at no cost before it has been dispatched. For WhatsApp / UPI orders that have not yet been paid or verified, you can cancel from your "My Orders" page or by messaging us, and nothing further is owed. If you had already paid, we refund the full amount.

2. After Dispatch — Once an order has been handed to the courier it cannot be cancelled in transit. You may refuse delivery, or return the order under section 4 if it qualifies.

3. Cancellation by Us — We may cancel an order if the item is out of stock, if there was a genuine pricing or description error, if we cannot verify your payment within a reasonable time, or in the case of suspected fraud. If you have paid, we refund you in full.

4. Returns — What Can Be Returned — You may request a return within 7 days of delivery only where: the item arrived damaged, leaking or broken; you received the wrong item; the item was defective or past its use-by date on arrival; or the package was materially not as described. Unused mehndi stencils in their original condition may also be returned within 7 days.

5. What Cannot Be Returned — For hygiene and safety reasons we cannot accept returns of henna cones, henna paste, oils, balms, sprays, hair henna or any consumable once it has been opened or used, unless it falls under section 4. Custom, wholesale and bulk orders, and any item marked "final sale", are not returnable. A lighter or different stain result is a natural variation, not a defect, and is not a ground for return or refund (see our Disclaimer).

6. How to Raise a Request — Contact us within the time limits above using the email or WhatsApp shown on our Contact page, quoting your order number and, for damage or wrong-item claims, clear photos of the product and its packaging. We will tell you whether to return the item — we arrange or reimburse return shipping when the fault is ours — or whether the photos are enough.

7. Refund Method and Timeline — Approved refunds are paid back to the same UPI ID or bank account you paid from. We process refunds within 5–7 business days of approving the request; your bank may take a little longer to show the credit. We confirm on WhatsApp once the refund has been sent.

8. Shipping Charges — Original shipping charges are refunded only when the return is due to our error (a wrong, damaged or defective item). In all other cases shipping charges are non-refundable.

9. Failed or Returned Deliveries — If a parcel comes back to us because the address was wrong, or nobody was available after repeated delivery attempts, we refund the item value minus the shipping already incurred. Re-dispatch will require fresh shipping charges.

10. Contact — Refund and cancellation queries go to our Grievance Officer, Aliya, via the details on our Contact page. We acknowledge within 48 hours and aim to resolve within 30 days.